At 3-character.com, we value our customers and strive to provide the best service possible. We understand that occasionally, situations arise where you may need to cancel or return a domain name purchase. To ensure a smooth and transparent process, we have established our Return Policy, which outlines your rights and responsibilities when it comes to cancelling or revoking a domain name purchase. Please read this policy carefully before making a purchase.

Right to Cancel/Revoke.

You have the right to cancel your domain name purchase within 14 days from the date of acquisition, without providing any reason for your decision.

Cancellation Period.

The cancellation period will expire after 14 days from the day on which you acquire ownership of the domain name.

How to Exercise the Right to Cancel/Revoke?

To exercise your right to cancel, you must inform us of your decision by providing a clear statement indicating your intent to cancel the contract. You can do this by sending us a letter by post, fax, or email. While we provide a sample revocation form, its use is not obligatory.

Please address your cancellation notice to.
Company Name: Poyne Group, Inc.
Address: 651 N Broad St, Suite 206
City: Middletown
Postal Code: DE 19709
Country: USA
Email: 3@3-character.com
Phone: +1 347 983 6799
Responsible Person: Jessica Mingzhu

The Cancellation Deadline.

To meet the cancellation deadline, you need to send your communication regarding the exercise of your right to cancel before the 14-day cancellation period has expired.

Effects of Cancellation.

Upon revoking the contract, we will promptly refund all payments received from you, including the domain name's purchase cost. However, any additional costs resulting from your choice of a premium delivery option beyond our standard offering will not be refundable. The refund will be processed using the same payment method you originally used for the transaction, unless we agree otherwise with you. Rest assured, you will not incur any fees for this refund.

Right of Retention.

We reserve the right to withhold reimbursement until we have received the domain name back or you have provided evidence of having returned it, whichever occurs earlier.

Returning the Domain Name.

You are responsible for returning the domain name to our DNS servers, as directed before, without any undue delay and within 14 days from the date you communicated your intent to cancel the contract. The deadline is considered met if the domain name is sent back before the 14-day period expires.

Return Costs.

You are responsible for bearing the direct costs associated with returning the domain name.

Domain Name Value Replacement.

Please note that you are liable for any diminished value of the domain name resulting from handling beyond what is necessary to ascertain the domain's nature, characteristics, and functionality.

We hope this Return Policy clarifies our procedures regarding domain name cancellations and revocations. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.

Please remember that this policy is designed to comply with applicable regulations and provide fair and transparent terms for our customers. By purchasing a domain name from us, you agree to adhere to this policy.